Verify your account by phone

To enhance your experience and fight against malicious technology, we’re asking you to verify your phone number as an extra layer of protection against bots and other abuse. By delivering a code directly to your mobile phone, we decrease the opportunity for suspicious users to create Ticketmaster accounts.

Verifying your account

1. When you create an account, or add a phone number to an existing account, we’ll ask you to provide a number that receives texts or SMS messaging.
2. Sometimes, it can take a few minutes for the text with your one-time code to arrive on your phone.
   Return to your verification screen and enter the code to continue.
3. Your verification code is unique. It changes each time you verify a new phone number or you request a new code.

Using your code

What should I do if my verification code has expired?

If your verification code has expired, you can request a new code from the verification screen. Remember, the verification code is unique and will change each time you verify a new phone number or request a new code.

What should I do if I haven’t received a text message showing my verification code?

You can request a new code from the verification screen. If you're still having issues, try these helpful tips:

• Refresh your screen and enter the code again
  Check that Do Not Disturb mode is not enabled on your phone
  Enable roaming and ensure data is covered by your plan if you're travelling
  Restart the device and then have the code resent to you

For more help, please contact Fan Support.