2024 EU Tour – FAQ
Event information
What’s the full name of the event and the tour?
Coldplay: Music Of The Spheres World Tour - Delivered by DHL
Where and when does the Music Of The Spheres World Tour take place?
The events are taking place on:
- Wednesday, August 21st, 2024, Ernst Happel Stadion in Vienna
- Thursday, August 22nd, 2024, Ernst Happel Stadion in Vienna
- Saturday, August 24th, 2024, Ernst Happel Stadion in Vienna
- Sunday, August 25th, 2024, Ernst Happel Stadion in Vienna (extra show)
The exact time of the events has not been defined and/or communicated yet. After purchasing tickets more info will be sent to you prior to the event or will be published on the event page.
Presale information
Will there be a presale prior to the general on sale?
Yes, there will be tickets available in several presales. To be able to purchase tickets in the presale you will need to follow instructions on the website, fan club or partner hosting the presale.
Available presales:
- Artist presale - There is a Coldplay presale starting Tuesday, July 25th, 10.00 am local time. For more info and requirements please visit coldplay.com. Registration for this presale is now closed. Fans must have received a unique presale code to participate in this presale. Please note that receiving presale access does not guarantee tickets. All tickets are sold on a first-come, first-served basis.
- Ticketmaster Presale – There is a Ticketmaster presale starting Thursday, July 27th, 10.00 am local time. For more info and requirements please visit here.
How do presales work?
- Presales give fans the opportunity to purchase tickets before the general public. However, presales don’t guarantee tickets.
- Presales are most often communicated by the artist, or the platform or partner hosting the presale. Quite often you need to be a member of an artist Fanclub, or subscribe to the platform hosting the presale. They will guide you to the right link and will provide passwords if required.
- For some presales you will require a password to unlock tickets in the presale. Passwords are most often communicated by the platform or partner hosting the presale.
On sale information
When will the public on sale for the Coldplay: Music Of The Spheres World Tour start?
The on sale for Coldplay: Music Of The Spheres World Tour - Delivered by DHL will start on Friday, July 28, 10.00 am local time.
How many tickets can I purchase?
Event Organizers look at a reasonable balance between offer and potential demand in deciding the ticket limit. For this event the ticket limit is;
- 4 tickets in presales
- 6 in the general on sale
What are the prices and ticket types for the Music Of The Spheres World Tour?
Prices are determined by the Event Organizer and depend on artist, event and venue. Prices will not always be published prior to the presale or on sale. In some instances, the Event Organizer price tickets according to their market value. These tickets do not include Enhanced Experiences packages and pricing is subject to change. Prices will appear on the event page once the presale or on sale has started.
What methods of payment can I use?
For this event you can use the following methods of payment:
- Credit card
- PayPal
- Klarna
- epayment standard
How would you advise to purchase tickets?
We expect high demand for this on sale, meaning it will be good to be prepared when buying tickets. For a smooth purchase process and to avoid errors we advise you to ensure that you are:
- on time, approximately 30 minutes time before the on sale starts
- logged on to your TM account (if you do not have an account, make sure you create one)
- on the right page
- not using any VPN connection
- not using multiple browsers or tabs
- following instructions on your screen
- not refreshing the waiting queue once you’re in (after the on sale has started)
What method of delivery can I choose?
For this event you can only select mobile tickets. The tickets will have a delayed delivery. This means you will receive an order confirmation right after purchase and the tickets will be visible on your account, but the barcodes won't be visible until closer to the show. We will notify you about this. There are no Collector Tickets available for this event.
Is there an age limit restriction for entry to this event?
Attending public events:
Children must leave public events by 10 p.m. at the latest, with a guardian they may stay until midnight at the latest. Young people under the age of 16 must leave the event by 1:00 a.m.,
So how long can you stay away from home unaccompanied?
- Children (under 14 years): No stay in public places from 10:00 p.m. to 5:00 a.m
- Young people (14 to 16 years): No stay in public places from 1:00 am to 5:00 am
- From the age of 16 you can go away as long as you want, but your parents or other legal guardians (e.g. in dormitories, boarding schools) may require you to be home earlier than the law provides.
Only when you are 18 are you of legal age and you take full responsibility for yourself.
Is delayed delivery active for this event?
Yes, the tickets will have a delayed delivery. This means you will receive an order confirmation right after purchase and the tickets will be visible on your account, but the barcodes won't be visible until closer to the show. We will notify you about this.
Delayed delivery is used to prevent tickets from being accessed until we can confirm everyone has adhered to the event ticket limit and didn’t use unfair ticket technology to buy in bulk.
Are tickets for this event personalized?
No, tickets for this event are not personalized.
How do I purchase wheelchair or handicapped tickets for this event?
Venues determine the availability of wheelchair and handicapped tickets and may sell all or a portion of their wheelchair and handicapped tickets through Ticketmaster. Regulations and facilities per venue are quite different.
Vienna:
Wheelchair users and handicapped persons with mark "B" please call +49 (0)30 - 40 818 824 (local rate). Our competent colleagues from the call centre will help you every day from 10 am - 6 pm.
Enhanced Experiences / Platinum / infinity tickets
What are Enhanced Experiences for The Music Of The Spheres World Tour?
The Music Of The Spheres World Tour is offering Enhanced Experiences.
Here’s what you can expect:
- Ultimate Spheres Experience
- Kaotica Lounge Experience
- Floris Early Entry Experience
- Kubik Experience
- Supersolis Experience
Please find further details regarding the Experiences in our blog.
Are Platinum Tickets available for the Music Of The Spheres World Tour?
Yes, Platinum tickets are available for this event in the presales from Thursday, July 27 and in the general on sale. Please find more information about platinum tickets here.
Infinity Tickets
Coldplay have confirmed they will make a limited number of Infinity Tickets available for the shows at a later date. Infinity Tickets exist to make the Music Of The Spheres World Tour accessible to fans for an affordable price. They cost just €20 per ticket excl. service fee, are restricted to a maximum of two tickets per purchaser and must be bought in pairs (which will be located next to each other). Infinity tickets can only be collected on the location and day of the event. You will be asked to show your identification, which must match the purchasers name in your online account.
Resell, transfer or cancel my tickets
Can I cancel my tickets after I’ve purchased it?
No, you can’t. Once tickets have been purchased, they’re not refundable, unless the event will unhopefully be cancelled or rescheduled. In that case we will inform you about the procedure.
Can I transfer tickets to someone else?
Ticket transfer will be enabled nearer the event.
Ticket Transfer lets you send tickets to friends before the event, straight from your Ticketmaster account to theirs. It’s convenient, simple and free, and transfers can be done and accepted on your computer or phone.
I can no longer attend the event. Can I sell my tickets?
By choice of the event organizer resale has not yet been activated. Right now, it’s not possible to sell your tickets for this event or purchase resale tickets. Resell may become available at a certain point, in which case we will update this information accordingly.
