Event tickets are generally non-refundable, unless the event is canceled or rescheduled. Under German, ticket purchases for leisure events with a fixed date are not subject to the usual right of withdrawal.
Your payment is considered final at the time of booking - even if you selected Klarna and chose to pay later by invoice.
If you no longer want your tickets, here are some options to consider:
- Resale. If you purchased your tickets through Ticketmaster, you might be eligible to sell them via Ticketmaster Resale. Visit our Help Center How do I sell tickets? for more information.
- Ticket Transfer. Not all events are eligible, but if yours is, you’ll see a blue Transfer Tickets button. Learn more in our Help Center How do I transfer tickets?
Tickets purchased from third-party sellers or individuals (not directly through Ticketmaster) are not eligible for refunds or exchanges.
For more information, read our Purchase Policy