If you’re having trouble finding your tickets in your account, follow these steps:
- Sign in to Ticketmaster.at or in the app with the same email address that the confirmation email was sent to
- Once signed in with the correct email address, view your order in My Tickets
If you have multiple Ticketmaster accounts associated with different email addresses, check the inbox of each email address for the confirmation email or sign in to each of your accounts to find your tickets.
Check to see if you accidentally provided an incorrect email address when creating your account. Sign into to our desktop site with the email address used and update it under the Profile Details section of your account. This change can’t be made on our app.
If you’re not able to update the email address, please contact Fan Support.